Frequently Asked Questions
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Garment Care
You may put them on a gentle cold machine cycle and use a mild or plant-based detergent. They are formulated to be gentler on the fabric, helping to extend the lifespan of your garments.
Always hang or lay flat to dry. Avoid tumble drying which may weaken the fibers causing damage to your garments. Last but not least, be sure to check our care labels attached on the inside of the garments.
We recommend either steaming or ironing on low setting. Iron on the reverse side of the garment whenever possible. This helps to reduce any shine from appearing on the garment’s surface.
Wash only when you really have to. If it’s good to wear for the second or third time without washing, spray with a wardrobe freshener. Treat stains immediately so it doesn’t sit into the fabric. Rinse immediately with mild soap or baking soda. Lastly, mend and repair small tears, zippers and loose buttons.
Orders
Our size chart serves as a general guideline in helping you find the correct size fit. Please refer to the specific measurements of each size provided in the product description. All garments are laid flat when measured. If you need further assistance, please email us before purchasing.
Once an order has been confirmed, we can’t make any changes including changing the delivery option, delivery address or payment method as it has been sent for processing as soon as we confirm it. If you need to cancel your order before receiving confirmation, please email us right away including your order number and full name in your request.
For Singapore Orders
Upon ordering, we will send you an order confirmation notification and will be immediately processed for delivery within 1-2 days. After dispatch of delivery, it will take 2-3 business days for your items to reach you.
For International Orders
Upon ordering, we will send you an order confirmation notification and will be immediately processed for delivery within 1-2 days. After dispatch of delivery, it will take 7-20 business days for your items to reach you, depending on destination.
Please email us at hello@thesoleilgirl.com for us to assist you.
Shipping & Payments
Yes, all orders are shipped free within Singapore. International orders are subjected to delivery charges. Please refer to our Shipping Information for more details.
All international orders are subjected to duties and taxes, paid by you to your local service provider. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.
We accept payments via Paypal, VISA, Mastercard, PayNow, GrabPay. We also provide installment payment plans via atome.
Didn't find your answer?
Don't hesitate to contact us at hello@thesoleilgirl.com