RETURNS & EXCHANGE

Updated: 19 June 2021

IN-STOCKS

We offer a 14 day return policy from the date of purchase on all full priced items. To be eligible for a return:

  • Item(s) must be unworn, unaltered, unwashed and unused.
  • Item(s) must be in its original packaging with tags still on. 

Returned items will not be accepted if they are returned in any other condition. 

To complete your return, we require a proof of order purchase and a complete return form. To obtain the return form, please email us at: hello@thesoleilgirl.com. 

Please send your returns to the following address: 6 Yishun Industrial Street 1 #06-01 Singapore 768090

You will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely, we will not be held liable for lost mails. It is recommended that you use a tracked method for safe delivery. 

Once your returns arrive and if everything is in order, we will process your returns within 14 business days. You will be notified by email once finalised, and refund will be credited into the account from which the order was paid for.

Exchange

We only allow exchanges of a different size or colour of the same item, subjected to availability, within 14 days from date of purchase. To complete your exchange, please follow the return process above. 

If you wish to exchange your item for another item, you are welcome to return your item, following our return process and re-purchase your new item on the site.

PRE-ORDERS

We offer a 14 day return policy from the date of shipment on all pre-ordered items. To be eligible for a return:

  • Item(s) must be unworn, unaltered, unwashed and unused.
  • Item(s) must be in its original packaging with tags still on.

    Returned items will not be accepted if they are returned in any other condition. 

    To complete your return, we require a proof of order purchase and a complete return form. To obtain the return form, please email us at: hello@thesoleilgirl.com. 

    Please send your returns to the following address: 6 Yishun Industrial Street 1 #06-01 Singapore 768090

    You will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely, we will not be held liable for lost mails. It is recommended that you use a tracked method for safe delivery. 

    Once your returns arrive and if everything is in order, we will process your returns within 14 business days. You will be notified by email once finalised, and refund will be credited into the account from which the order was paid for.

    Only exchanges of a different size are allowed, subjected to availability. To complete your exchange, please follow the return process above. 

    SALE ITEMS

    All sale items are final and will not be accepted for returns, exchanges or refunds.

    CONTACT US

    For any enquiries regarding returns or exchanges, please email us at: hello@thesoleilgirl.com